Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
You are welcome to lodge a return request within 14 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
Return requests can be made via our online return portal below. Please have your order number handy. Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
Full Priced Items
All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.
Refunds are reversed onto the original form of payment, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue. Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact info@shonajoy.com.au and we will do our best to assist you.
Sale Items
All sale or Warehouse Sale items with a strikethrough price are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered. The only exception for returns are garments purchased on final sale from our La Lune Collection. All La Lune products with a strike through price are eligible to be returned for a store credit (valid for 12 months). The Customer Service Team will need to lodge the return request on your behalf so please email info@shonajoy.com.au for further assistance. Note that due to the limited nature of our garments, an exchange cannot be issued as opposed to a store credit.
Swim Returns
Our Swimwear Collection is subject to the same standard return policy found on this page, except that all swimwear must be tried on whilst wearing undergarments and the protective hygiene strip must be kept in place.If the hygiene strip is removed or altered in any way, the item will not pass our Quality control inspection and will be sent back to you.
Purchased With A Promotional Code?
Items purchased during a promotional sale where a discount has been applied to a full price item at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.
Used Welcome Code?
Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Faulty Items
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at info@shonajoy.com.au and ensure you include your order number and a photo of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.
Afterpay, Laybuy, Klarna or Zip
Normal returns policy applies for products purchased through Afterpay, Laybuy, Klarna or Zip.
All full priced goods purchased via Afterpay, Laybuy, Klarna or Zip are eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled and any completed instalments will be refunded to you by the payment platform minus original shipping charges.
If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.
Please use the following links for full terms and conditions of each individual payment option: Afterpay, Laybuy, Klarna or Zip.
Gift Cards
Gift cards cannot be returned.
Purchased From A Shona Joy Stockists?
Returns to Shona Joy are for items purchased via the Shona Joy website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.